Our Terms & Conditions
In these terms and conditions (“Terms”), “Business Day” means a day that is not a Saturday, Sunday, public holiday or bank holiday in any State or Territory of Australia.
2.1. These Terms apply to the Service when it is used as an online ordering facility through this website or the Javadi X Money App (“Website”) for the purchase of:
(a) foreign currency cash which is to be collected by you at our office (“Cash Collection”) and
(b) foreign currency cash which is to be delivered to you at your residential address (“Cash Delivery”);
(in each case, “Online Foreign Currency”); and
Cash Collection, Cash Delivery, Card Collection or Card Delivery shall be referred to throughout these Terms as “Collection”.
2.2. By accessing and using the Service, you confirm that you have read and understood these Terms and Conditions and agree to be bound by them.
3.1. The Service is only available to individuals aged 18 years or over and who are resident in and accessing the Service from Australia via the Website.
3.2. Javadi X may, in its sole discretion, refuse to provide the Service to any person for any reason. Javadi X will not be liable for any cost, loss or damage incurred by you if we refuse to provide the Service to you.
4.1. To place an order, you must follow the instructions on the ordering pages of the Website. You are able to correct errors on your order up to the point at which you click on the “Submit Order” button on the “Review” section. Once you have entered the ordering screen you must complete your order before your session times out otherwise you will have to restart the order process.
4.2. You must provide the requested information for us to process your order, which includes personal information (your “Information”). We reserve the right to request further Information from you at any time to enable us to complete your order and/or to comply with regulatory or third party requirements, in particular but not limited to the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) (the “Regulations”). We will use various procedures to authenticate each transaction, including those outlined below. We may refuse to provide the Services or cancel the Services if you fail to provide requested or satisfactory information. By placing an order, you confirm that the details contained in the order are true and correct in all respects. You must not use the Service in a fraudulent manner.
4.4. As part of the online ordering process for Cash Collection and Delivery, your personal information will be collected and used for verification of your identity.
4.5. By using the Services you are consenting to us collecting your personal information.
4.6. Should you fail Online Verification for any reason, we may in our sole discretion (i) refuse the Service; (ii) cancel the order or (iii) take any other action as we deem (acting reasonably) appropriate. You will be notified of any cancellation and we reserve our rights to withhold the basis from you for any such cancellation.
4.7. Depending upon payment method, location of Collection and currency sought, delivery times will vary. See the available dates for Collection and Delivery at time of order.
The risk and responsibility for collecting your order rests with you.
5.1. After you click on the “Submit Order” button on the “Review” page, you place your order with us and we receive your order, and the system will display a confirmation page setting out the details of your order.
5.2. You cannot change any order you place with us.
5.3. We may, at our sole discretion, accept or reject any order we receive.
5.4. You offer to acquire the Service under these Terms at the time you place an order under clause 6.1. We will communicate our acceptance by sending you an email confirming the Order (“Order Confirmation Email”) Acceptance of your order is conditional on receipt of payment and completion of certain checks required by law.
5.5. The title to any Online Foreign Currency you have purchased will transfer to you immediately upon dispatch by us of the Order Confirmation Email. The title to a Travelex Money Card you have purchased will transfer to you upon Collection of the Travelex Money Card.
5.6. You authorise and accept that we will hold any Online Foreign Currency you have ordered as bailee until you collect your order or in the case of a Cash Delivery, until your order has been delivered to you.
5.7. Please print the Order Confirmation Email and have it with you at the time of Collection.
5.8. We may reject an order if the any of the fraud, anti-money laundering, sanctions or politically exposed persons checks that we conduct fail in respect of you as customer.
6.1. For orders paid for by debit or credit card, your card will be debited with the relevant amount once you press the “Submit Order” button on the “Review” page. To protect you against fraud we require the card used to pay for an order to be presented at the time of collection.
6.2. You must use a bank account with sufficient funds available to cover your order and any applicable fees.
7.1. The availability for Collection or Delivery dates are highlighted during the ordering process. You must choose one of the highlighted days as your nominated Collection and, when offered, the Delivery date. When collecting from an Australia Post store, you will receive an email notifications of the status of delivery of your Foreign Currency.
7.2. We will use our reasonable endeavours to meet your nominated Collection or Delivery date, but we will not be liable for failing to do so.
7.3. In addition to clause 7.2 above please note that Collection and Delivery times are estimates only and are not guaranteed. Collection and Delivery times, availability and offering may vary for reasons including but not limited to operational factors and may be subject to delays.
7.4. We may change the Collection period or Delivery period from time to time at our sole discretion.
7.5. You are unable to change the Collection date for ATM Click & Collect orders. If you wish to change your Collection date, you must cancel your order and place a new order with alternate Collection date. However, for Cash Collection at a Travelex store, you may change the Collection date provided that you contact us at least 4 Business Days prior to your nominated Collection date. You may not change Delivery dates.
7.6. When you place an order for the Collection by you, you must select a Collection location for the Online Foreign Currency from the stores or ATM locations listed on the (“Collection Location’). You cannot change the Collection Location after the order has been submitted.
7.7. You cannot change the Delivery location (“Delivery Location”) after the order has been submitted.
7.8. Orders for Collection can be collected by the person who made the order from the Collection Location set out in the Email Slip during branch opening hours. Please check the Website for opening hours and allow sufficient time to make your Collection before departing. We reserve the right to change the Collection Location and/or Collection time by notifying you prior to the Collection date if we are unable to fulfil your order from your nominated Collection Location or by your nominated Collection date/time.
(b) You may not collect the order from the post office without completion of the process outlined in clause 7.15; and
(c) In the event that the order is not collected by you from the post office within 2 weeks of delivery, your order will be returned to Travelex.
7.16. At the time of your Online Foreign Currency Delivery (or when you attend the nearest post office to collect your order pursuant to clause 7.14), you must produce the form of identification (original only) that you entered at time of purchase, being your current physical Australian Driver’s Licence (or in the case of NSW and SA, a digital driver’s license), Australian Proof of Age Card or Passport. Your signature will be collected, your photograph will be checked and details of your current physical Australian Driver’s Licence, Australian Proof of Age Card or Passport will be recorded at the time of delivery. You must ensure you collect, or are there to receive, your order personally. If you authorise your Online Foreign Currency to be released to a third party with your express authorisation you indemnify us and agree to hold us harmless for any loss, claim, cost or expense in the event that your Online Foreign Currency is released to a third party.
7.22. Please note that consumers are protected by certain statutory rights which cannot be excluded by agreement. Any provision of these Terms which seeks to restrict or exclude those rights may be open to challenge by you.
8.1. The Service is only available for the currencies listed from time to time on the ordering pages of the Website. These currencies are subject to change from time to time at Travelex’s sole discretion.
8.2. You cannot select your preferred Online Foreign Currency denominations on the Website. The amount of currency ordered will be rounded to the nearest banknote denomination for the relevant currency as determined by Travelex.
10.1. Total Amount: The total sum payable by you for your order will be shown on the “Payment” section.
10.2. Commission: If you use the Service via this Website to purchase Online Foreign Currency you will not be charged a commission.
10.3. Debit or Credit Card fees: Payment by card will incur a non-refundable card surcharge of 0.88% for Debit MasterCard, 0.88% for Credit MasterCard, 0.88% for Visa Debit and 1% for Visa Credit of the total order value (these surcharges may change from time to time). This will be shown within your order summary on the “Pay” page on selection of the payment option.
10.4. Card issuer/Bank Fees: If you choose to pay by debit or credit card, your card issuer/bank may charge an additional cash advance fee. We have no control over and are not liable for such fees.
10.5. Variation: We reserve the right to change any fee or commission set out in this clause 11 or add a new fee or commission at any time.
10.6. Delivery: A fee will be applicable for Delivery orders to Australia Post stores and our partners stores which will be set out at the time of order online.
11.1. You may not reverse or “cancel” an order for Online Foreign Currency once you have made payment for your order.
11.9. Due to security reasons and to protect you from fraud, debit or credit card refunds can only be made to the card from which the payment originated.
12.1. Should you fail to collect your order from the Collection Location within 72 hours after your nominated collection date (including by failing to satisfy our requirements under clause 8), your order will be marked as “Uncollected” and we will contact you to arrange an alternative collection date. In the event that we are unable to contact you within 90 days of the date that our contract was formed and you have not collected, cancelled or proceeded to reverse your transaction (as applicable) in accordance with these terms and conditions then the funds held by us at that time will be treated as unclaimed moneys.
12.2. The provisions of this clause do not affect your statutory rights.
13.1. You agree that all information provided by you is true and correct, that any material information will not be withheld and you will provide us with any additional information that may be required by us.
13.2. All debit or credit holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment your order will not be accepted.
13.3. The personal information that we collect within the course of providing the Service to you is for the purpose of fulfilling our obligations under the AML/CTF Act 2006. This Service cannot be provided without us collecting this information for this purpose.
13.4 Your personal information will also be captured and used in order to facilitate delivery of your order, for example, receiver details, and personal identifiers such as signature, an image of you on your identity card and the digits of your identity card, which will be recorded by couriers during the Delivery process.
14.1. We use reasonable care and skill in providing the Service. However, we shall not be liable to you for the following:
(a) if we are unable to perform any of our obligations to you due to failure of any technical systems or for any other reasons beyond our reasonable control including but not limited to war, terrorism, government action, natural disaster, and industrial dispute;
(b) for any damage to your computer equipment or other facilities as a result of using the Website or the Service;
(c) for any monetary limits, currency exchange restrictions, country restrictions or any other restrictions or limits outside of Travelex’s reasonable control (including but not limited to any prohibitions on bringing currencies into a country);
(d) for any indirect or Consequential Losses suffered or incurred through your use of the Website or the Service however caused (“Consequential Loss” means any loss which is: (1) consequential upon another loss; (2) loss of income or revenue; (3) a loss of opportunity or goodwill; (4) a loss of profits; (5) a loss of savings; or (6) a loss of data); and
(e) Damages, losses, claims or expenses suffered as a result of the act or omission of a third party which is beyond our reasonable control.
14.2. Our maximum liability to you in respect of each use of Service for the purchase of Online Foreign Currency or Travelex Money Cards shall be to refund the purchase price of that order.
14.3. The disclaimers and limitations of liability in these terms shall not apply to any damages arising from death or personal injury caused by the negligence of Travelex or any of its employees or agents or for fraud.
14.4. If any provisions of these terms including these disclaimers and limitations shall be unlawful or unenforceable then such provisions shall fall away and shall not affect the validity and enforceability of the remaining terms. This does not affect your statutory rights.
15.1. Under Australian laws we are prohibited from dealing with sanctioned individuals or entities and countries. If it appears that you are a sanctioned person, or are acting on behalf of a sanctioned person or entity or from a sanctioned country, we may be required to suspend or stop providing the Service to you. We may also be required to freeze any transactions with you and freeze any assets of yours which we hold.
15.2. In addition, Javadi X does not accept identification from certain countries due to various local and international sanction regulations affecting those countries.
15.3. These processes may cause a substantial delay in providing the Service to you or may prevent us from providing the Service to you.
16.1. You must indemnify us from and against all claims, liabilities, damage, suits and losses, made against or suffered by us as a direct result of:
(a) any fraudulent, wilful or negligent act or omission of yours which causes us to be in breach of applicable laws or regulations, or otherwise causes us to incur losses, costs, damages or claims;
(b) any breach of these Terms by you; or
(c) personal injury or death, or property damage caused or contributed to by you.
17.1. We may, at any time, with immediate effect, in respect of future orders, change or withdraw the Website, the Service and these Terms without liability to you. If we revise these Terms, we will post the revised version on the Website. By using the Service or Website or placing orders via the Service after we have changed these Terms, you will be accepting the changes.
18.1. When you place an order for Online Foreign Currency via the Service and we receive your payment for the order and accept your offer to enter into the contract for the related Service, we are entering a contract with you personally. Nothing in these Terms will confer any benefit on any third party or any right to enforce these Terms, on any third party.
19.1. Our relationship shall be governed and interpreted in accordance with the laws in the State of New South Wales. Any dispute, which cannot be resolved between us, shall be resolved in the courts of New South Wales.
20.1. If you have any comments or complaints in respect of our services, please contact our Retail Customer Service Centre on 0408 333 355
20.2. You must comply with all laws and regulations binding on you, including complying with all obligations under, and not breaching, the anti-money laundering legislation or any other applicable laws.
21.1. Our Website may, from time to time, contain links to and from the websites of our group companies, selected partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and accordingly we cannot accept any responsibility or liability for such policies. It is therefore advisable to check these policies before you submit any personal information to these websites. By using the Website and acquiring our Services you accept the terms governing the websites of our partners.